Today the Rape Crisis National Helpline celebrates 10 years of supporting people affected by sexual violence.
The service was launched and started taking calls on 11th October 2007, and since that time has responded to over 41,000 contacts from people looking for support and information about sexual violence. Most of these (almost 36,000) were calls, with over 5000 of the remaining contacts coming in by email. The National Helpline is committed to providing as accessible a service as possible, and has undertaken a number of developments in the past 10 years to improve accessibility. The helpline offers confidential support and information to service users by email as well as over the phone, and a Deaf access service is available every Tuesday afternoon, with enhanced access via online BSL interpreter through Contact Scotland BSL as well as by SMS text. This service was launched in 2009 and since then all volunteers and staff have undergone deaf awareness training prior to staffing the helpline.