News
National Helpline celebrates 10 years
Today the Rape Crisis National Helpline celebrates 10 years of supporting people affected by sexual violence.
The service was launched and started taking calls on
11th October 2007, and since that time has responded to over
41,000 contacts from people looking for support and information about sexual
violence. Most of these (almost 36,000) were calls, with over 5000 of the
remaining contacts coming in by email. The National Helpline is committed to
providing as accessible a service as possible, and has undertaken a number of
developments in the past 10 years to improve accessibility. The helpline offers
confidential support and information to service users by email as well as over
the phone, and a Deaf access service is available every Tuesday afternoon, with
enhanced access via
online BSL interpreter through Contact Scotland BSL as well as by SMS
text. This service was launched in 2009
and since then all volunteers and staff have undergone deaf awareness training
prior to staffing the helpline.
The development of multi lingual and translated support materials in partnership working with BME women’s organisations and the availability of language interpreting services to promote services to different community groups also took the helpline a significant step forward in improving accessibility. All helpline staff and volunteers receive training in relation to BME access, Forced Marriage and FGM awareness prior to staffing the helpline.
The National Helpline also works in partnership with Rape Crisis Centres across Scotland to develop a support pathway from the national service towards on-going local support. In partnership with Police Scotland, the helpline also provides an automatic referral for survivors of sexual crimes who wish to access support and information following reporting. This process includes gathering anonymised feedback from service users on their experience of reporting. The feedback is provided to Police Scotland to inform developments in their training and practice in relation to sexual crimes.
The National Helpline has developed a wide range of
support resources over the years, including one for LGBTI
survivors of sexual violence. This is underpinned by twice weekly ‘badged’
access sessions on the helpline and informed by partnership work with LGBTI
organisations, including the training of helpline staff and volunteers towards
the attainment of the silver Chartermark promoting LGBTI access.
A forthcoming conference, 'Supporting Survivors and Working for Change' will mark this anniversary and will take place at the National Youth Theatre in Glasgow on November the 9th. Three new short films celebrating the role of volunteers, showing some of the highlights from the past 10 years, and letting survivors know what they can expect when they get in touch with the helpline, will be launched at this conference. There are still tickets available for this event - you can book yours at
https://is.gd/mIPHc8.
Rape Crisis Scotland is delighted that the National Helpline has reached this significant milestone in its development, and would like to thank all of the workers who have supported and contributed to its development.
Most importantly we would like to thank all of the survivors, friends, relatives and workers who have used our service.
Related posts
Supporting LGBTQ+ Survivors
We're proud to be inclusive, and we want all survivors to know that our helpline is a safe space.
3 reasons why writing to our helpline might work for you
We spoke with some survivors who contacted our helpline in writing to find out why they chose to get in touch with this way.
5 Things You Need To Know About Our Helpline Webchat
Find out more about the new way to get in touch!
A Letter From A Survivor
This letter to Rape Crisis Scotland is shared - with the consent of the author - in the hope it may encourage others to reach out for support.
Finding A Way Through - Some Thoughts From Our Helpline
Some thoughts, resources and tips for survivors from our helpline on taking care throughout COVID-19