Complaints & Feedback Policy
Rape Crisis Scotland aims to provide a good service. We want to know what you think. If you wish to make a complaint or offer some feedback about a service you have received, please get in touch with us.
Ways to get in touch
If you want to write to us, you can address your correspondence to The National Coordinator, Rape Crisis Scotland, 3rd floor, 10 Bothwell Street, Glasgow G2 6LU. If your complaint relates to the helpline, please address it to the Helpline Manager(s).
Please make the details of your complaint as clear as possible, and mark your correspondence Private and confidential.
You can also get in touch with us by fax on 0141 332 2168 or by email, by writing to firstname.lastname@example.org. You can download a copy of our Complaints and Feedback Policy here.
You will receive written acknowledgement within 4 working days of the complaint along with a copy of the Complaint and Feedback Policy.
If you want to call us with your complaint, you can get in touch on 0141 331 4180. A staff member, with your agreement, will complete the complaints form. This will then be passed to the appropriate line manager or Director.