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Working to
sexual violence.

08088 01 03 02
Phone the free Rape Crisis Scotland Helpline
Every day, 6pm to midnight

Complaints & Feedback Policy

Rape Crisis Scotland aims to provide a good service. We want to know what you think. If you wish to make a complaint or offer some feedback about a service you have received, please get in touch with us.

COVID19: Please note that our office is currently closed and we are working from home so responses may take longer than usual

Ways to get in touch

If you want to write to us, you can address your correspondence to the Chief Executive, Rape Crisis Scotland, 3rd floor, 10 Bothwell Street, Glasgow G2 6LU. If your complaint relates to the helpline, please address it to the Helpline Manager.

Please make the details of your complaint as clear as possible, and mark your correspondence Private and confidential.

You can also get in touch with us by email, by writing to feedback@rapecrisisscotland.org.uk. You can download a copy of our Complaints and Feedback Policy here.

You will receive written acknowledgement within 4 working days of the complaint along with a copy of the Complaint and Feedback Policy.

If you want to call us with your complaint, you can get in touch on 0141 331 4180. A staff member, with your agreement, will complete the complaints form. This will then be passed to the appropriate line manager or Director.

Find your local rape crisis centre

Your local centre can tell you more about what they can offer in your area.

Get the location and contact information for your local centre here.

RCS on the web

As well as this site, you can find us here: